Support
We are here to help — setup, configuration, troubleshooting, and feature requests.
How to Get Support
The main support channel for Kore Bot is our Discord support server. There you can:
- Get help with installing the bot and configuring commands and events.
- Ask about behavior, limits, or how a feature works.
- Report bugs or unexpected behavior.
- Send suggestions for new commands and features.
- Follow updates, changelogs, and scheduled maintenance notices.
Our team and community respond on the Discord server. For privacy, data, or security-related requests, please contact us as described in our Privacy Policy and Terms of Service.
Before You Ask
A few quick checks resolve most questions and help us answer faster:
- Make sure Kore Bot is in the server you are trying to manage — check the server selection screen in the dashboard.
- The dashboard requires an administrator or server owner account. If you cannot manage a server, ask its owner to add you as an administrator.
- Search the Features page — it lists every event, command, and available variables.
- Read the frequently asked questions below before opening a new thread.
Reporting a Bug
Found something that doesn't work? Open a ticket on the Discord support server — bug reports are handled privately. Just describe what happened — mentioning the affected event, command, or component (for example: "levels", "/giveaway", "coxcomb chart") and adding a screenshot when you can helps us fix it faster.
Feature Requests
We read every suggestion. To submit one:
- Post your idea in the suggestions forum on the Discord support server.
- Describe the difficulty you ran into and how your idea would help.
- Take some time to see what others are suggesting — your idea may already be there.
- Help other people's ideas by giving them an upvote.
Suggestions are reviewed regularly, but there is no guarantee a requested feature will be added. Features may evolve or be replaced over time — see our Terms of Service for details.
Response Times
Support is community-assisted, so response times vary depending on the channel and time of day. In general:
- Most questions are answered within a few hours on the Discord support server.
- Bug reports and feature requests are triaged regularly and may take longer.
- Questions related to paid features and/or payment are answered whenever possible.
- Different subjects may receive answers earlier, especially questions related to misuse.
Frequently Asked Questions
How do I add Kore Bot to my server?
Go to the home page, click "Enter Dashboard", authenticate with Discord, and use the "Add Kore to Server" button on the server selection screen. You must have administrator permissions on the server to add the bot.
The bot left my server. Did I lose my settings?
No. Settings remain saved in the database for 30 days. Just add the bot again and they will be restored automatically. After 30 days, the data is deleted in accordance with our Privacy Policy.
How do I configure commands/events through the panel?
After logging into the dashboard, select your server and browse the commands or events in the sidebar on the left. Each of these has toggles, dropdowns, message editors, and configuration fields (parameters) that are saved when you click "Save Changes". A "Restore Defaults" option is available per section.
Why can't I manage a server in the dashboard?
The dashboard only shows servers where you have administrator or owner permissions, and where Kore Bot is installed. If a server is missing, verify your permissions and that the bot is present.
The bot is not responding to commands. What should I do?
First, confirm the bot is online by checking its status in the dashboard or on the server. If it is offline, wait a few minutes — the bot may be restarting. If the issue persists, report it in the bug channel of the Discord support server.
How do Premium plans work?
Premium is applied per user and billed through Paddle. Plans and their limits are described on the Premium page. You can link, unlink, and manage the servers covered by your subscription directly from that page.
Can I get a refund?
Refunds, when applicable, follow our Refund Policy and the conditions shown at the time of purchase. For billing issues, contact us through the Discord support server and/or via e-mail to billing@korebot.top.